Dynamics CRM 2011 Walkthrough: new features in 74 slides


Posted on 12th October 2010 by Jukka Niiranen in Features

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There’s no shortage of great blog posts that give you samples of the new functionality unveiled in Dynamics CRM 2011 Beta, as the buzz around the new version in the CRM blogosphere is just incredible right now (cheers to everyone who’s contributing to it). The problem is that this information is quite fragmented and simply all over the place for a person wanting to understand “what’s new and what does it look like?“. CRM 2011 videos and webcast recordings are also widely available already, but I often find this form of media quite difficult to consume effectively, as browsing and skipping through the long introductions and monologues can get tedious.

What’s my answer then? Well, I’m a PowerPoint guy who likes to present his thoughts in slides, so this was the obvious format for me to start compiling my introductory materials to the brave new world that awaits for us when Microsof Dynamics CRM 2011 becomes available in a few months time. Slides are great for capturing screenshots of the UI and annotating them with callouts, so that’s been my main focus in the presentation; giving a clear view of the new features in a logical order.

These 74 slides are actually just Part 1 of the deck I’ve been building. There’s simply way too much great new stuff (or limitations to be aware of) in Dynamics CRM 2011 to make a very brief introduction, so please bear with me while I walk you through the application.

Part 1 is titled “end-user tools and features” and it’s split into the following topics:

  • End-user tools and UI enhancements
  • Outlook client
  • Form customization options
  • Auditing
  • Connections
  • SharePoint integration
  • Visualizations
  • Goals

As you may have guessed already, the second part of the CRM 2011 Walkthrough (that’s still in the making) is going to focus more on behind the scenes changes that will be of interest to consultants and developers who are managing and building CRM/XRM solutions on top of the platform. The planned contents for part 2 is:

  • Customization menus
  • UI customization options
  • Solution management
  • Web resources
  • Processes (workflows)
  • Custom activities
  • Queue enhancements
  • Multiple forms per entity
  • Security features

Stay tuned for updates and let me know if there’s any specific features in CRM 2011 that you would like to see in my slides.

(Update: you can now find the part 2 slides in the following blog post: Dynamics CRM 2011 Walkthrough Part 2: another 100+ slides of new features)

  1. Microsoft CRM 2011 – New Features | See.. Hear.. Look.. Understand.. Observe.. Reflect.. says:

    […] http://niiranen.eu/crm/2010/10/dynamics-crm-2011-walkthrough-new-features-in-74-slides/ […]

    17th October 2010 at 22:20

  2. Greetings from Microsoft Convergence 2010 EMEA | Surviving CRM says:

    […] and partners react to it. There is such a wealth of new, important features included in CRM 2011 (see my walkthrough slides for starters) that you can’t really construct the one right pitch for the product. You could […]

    25th October 2010 at 16:53

  3. Manu says:

    This presentation is really very helpful. Thank you so much for putting this up. I can hardly wait for part 2!

    29th October 2010 at 09:14

  4. Esther Wouters says:

    Thank you Jukka for this clear presentation of not only the new features in CRM 2011 but also pinpointing the consequences or shortcomings of these new features.
    I strongly reccomend this presentation to all CRM consultants looking for a quick but comprehensive review.
    Looking forward to part 2!

    5th November 2010 at 12:07

  5. Dynamics CRM 2011 Walkthrough Part 2: another 100+ slides of new features | Surviving CRM says:

    […] weeks ago I released the Part 1 of my Microsoft Dynamics CRM 2011 Walkthrough slides and now it’s time for Part 2: Solution […]

    7th November 2010 at 21:46

  6. Getting up to speed with 2011 « Gareth Tucker's Microsoft CRM Blog says:

    […] http://niiranen.eu/crm/2010/10/dynamics-crm-2011-walkthrough-new-features-in-74-slides/ […]

    19th January 2011 at 03:17

  7. Tony says:

    Did you ever create part 2?

    12th August 2011 at 16:40

  8. Tony says:

    I found part 2, thanks. You should put a link to it on this page somewhere.

    12th August 2011 at 16:44

  9. Jukka Niiranen says:

    Thanks Tony, that’s a good idea. I’ve added a link to part 2 at the end of the blog post now.

    12th August 2011 at 20:17

  10. New to CRM 2011! « Prabhakar Harita's Dynamics CRM Blog says:

    […] New in CRM 2011: Excellent site with walkthroughs Part1 and […]

    23rd September 2011 at 20:15

  11. Know your application: the MB2-868 exam for CRM 2011 | Surviving CRM says:

    […] (and compiled my findings into two “what’s new” presentations you can find here: pt1 and pt2), preparing for the Applications exam made me realize how much of pre-2011 functionality […]

    18th October 2011 at 18:50

  12. reza says:

    hi dude
    thanx for all u’ve done.
    thats perfect.
    i have a request.
    can you email this slide for me?
    i have not access to it.

    7th October 2012 at 14:08

  13. Jukka Niiranen says:

    Reza, you should have access to the “Save File” link on SlideShare above the presentation. Might require a SlideShare account registration, though. http://www.slideshare.net/jukkan/crm2011-walkthrough-part1

    7th October 2012 at 14:28

  14. BI + CRM , 1 + 1 > 2 | Data Mining says:

    […] a side effect the demand for ETL developer exploded as well. As Jukka Niiranen has pointed out in his blog, there are many exciting features that attracts corporates and companies of all sizes. So why would […]

    16th August 2013 at 15:41

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