A few weeks back I discovered Posterous, which is a tumblelog service (think Tumblr) built around the concept of email as the UI. Want to create an account? Send an email to post@posterous.com and you’ll get one. Want to create a blog post? Write it in an email and send it again to post@posterous.com and it’ll get published. Sure, you can post stuff through the web interface, if you really must. But the service makes a serious effort in trying to do the best job possible in figuring out how the contents of an email message should be rendered, in terms of attached images, youtube links and the likes. Even with it’s shortcomings, I feel the user experience is actually superior to my long time favourite blogging platform WordPress. Forget about tweaking your posts, just email ’em.
Facebook has such bad usability all-around that nowadays I tend to only navigate to Bejeweled Blitz and follow status updates throug TweetDeck. When do I then go to Facebook? When I get an email from the service, telling me that someone has commented my stuff or sent me a message. Rumor has it that Facebook is in fact working on developing a full webmail service, where you could receive messages to your vanityurl@facebook.com.
Google is the current king of email with Gmail. Nothing comes close, except the threat of people’s increasing usage of media other than traditional email for their messaging needs. Google isn’t standing still, instead they are trying to incorporate more and more social features into Gmail, like the recent announcement of Google Buzz. And where does the Buzz exist in terms of UI? In Gmail. Where do the comments to your status updates come to? Your inbox. ¡Viva la email revolución!
Google Wave is trying to go beyond email, but the current preview version (notice: not even beta!) has one severe limitation: it doesn’t act like webmail, meaning you can’t actually send emails to your @wave.com address. Yeah, what do you call and @address that’s not an email address? It’s hard to see the adoption rate picking up until Wave embraces email.
Numerous Enterprise 2.0 application providers are keeping themselves busy by building wonderful collaboration environments for office workers, to make them more productive in their daily tasks and teamwork. But still they can’t come anywhere near email. Everyone uses it and it is the lowest common denominator that every information worker loves to hate, but couldn’t live without. As Jacob Uckelson writes about the enterprise collaboration paradox:
So even though almost every enterprise has special purpose solutions available for collaboration and process management, good old e-mail always ends up being the primary method for both collaboration and processes in the enterprise. This can be called the “enterprise collaboration and process paradox,” and is the “dirty little secret” of both collaboration and process execution in the enterprise. Realistically, there doesn’t seem to be any way to displace e-mail as the king of collaboration and processes
Everybody used to be stressed about the growing amount of spam email a few years back. Today the rate of spam that avoids my junk email filters is probably 0,001%. Email used to be confined into desktop applications like Eudora or the omnipresent Outlook. Now it’s in the browser and in your mobile phone, meaning in practice everywhere.
Email has come a long way and it’s not going away anytime soon. It’s more likely that we’ll just be getting more of it.
